# Refunds and cancellation

This policy explains how to get your money back for a Documarium plan, how to stop a plan, and, if you live in the EU, the EEA or the UK, how to withdraw.

Documarium is run by Tonave Services Limited, registered in the Republic of Cyprus under number HE 435321, at 18 Souliou, Strovolos, 2018, Nicosia, Cyprus. If anything here is unclear, write to hello@documarium.com and a person will answer.

## Money back within 30 days

Within 30 days of each paid purchase, you can ask for that purchase's payment back in full. A purchase is a first plan, a new plan after one ended, or a move to a bigger plan. A renewal is not a purchase for this purpose.

1. Open your billing page.
2. Type `refund`, then press **Send my money back**.

You can ask once per purchase, with no questions and no conversation. A refund ends the plan it pays back that day, and your site goes offline. Nothing you have written is deleted, and your site comes back when you pick a plan again.

## Cancelling a plan

You can stop your plan at any time, in one step, from your billing page: press **Stop my plan**. You do not need to contact us.

Your plan runs to the end of the period you have paid for, and you can press **Keep my plan** until then if you change your mind. When the period ends, your site goes offline. Nothing you have written is deleted, and the site comes back when you pick a plan again.

If you pay yearly, we email you 30 days before each renewal with the date, the amount and how to cancel.

After the 30-day window, we do not refund part of a period, except where the law requires it or where we got something wrong.

## Withdrawing if you live in the EU, the EEA or the UK

If you are buying for yourself and not for a business, you can also withdraw within 14 days, without giving a reason.

- **When the 14 days run.** They are counted from the day after we email you the confirmation of your purchase, which we send when you pay, and they end at 23:59 UTC on the last day.
- **What you get back.** Everything you paid, within 14 days of telling us, using the payment method you paid with. We keep an amount for the days you used only if you asked us to start your plan early and its 30-day refund has already closed.

To withdraw, press **Click here to withdraw** on your billing page, check your details, and press **Confirm withdrawal**. If you are billed in Cyprus, the buttons also read **Πατήστε εδώ για υπαναχώρηση** and **Επιβεβαίωση υπαναχώρησης**.

You can also email hello@documarium.com, or fill in the model form below and send it to us. Any clear statement that you want to withdraw is enough. Withdrawing deletes nothing you have written.

## Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

- To: Tonave Services Limited (Documarium), 18 Souliou, Strovolos, 2018, Nicosia, Cyprus, hello@documarium.com
- I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: Documarium plan (name the plan) for the account registered to (your email address).
- Ordered on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is sent on paper):
- Date:

## If a payment fails

If a payment fails, we tell you by email before your site stops being shown. Nothing is deleted when a site goes offline, and you can export everything at any time.

## Your other rights

These terms do not limit any right you have by law where you live. The [terms of service](https://docs.documarium.com/policies/terms/) say the same about refunds and cancellation in sections 10 to 12. If your account was created before 31 December 2026, your price is locked, as section 11 of the terms explains.

Last updated: 16 October 2026.

Source: https://docs.documarium.com/policies/refunds/ · Updated 2026-10-17